PUM Volunteer Work
As a volunteer IT expert with a background in education, I support schools and small businesses in developing countries. My work focuses on practical improvements in digitalization, teaching quality, business processes and long‑term organizational development.
Who I Focus On
I work with small organizations (typically 20–80 employees) that have been established for several years. The goal is to strengthen local ecosystems by improving collaboration between educational institutions and the business community.
How I Help
- Improving teaching methods, curriculum development and classroom digitalization
- Optimizing business strategy and processes, including IT budgeting, KPI definition and change management
- Implementing IT systems such as ERP/CRM, including configuration, user training and cybersecurity foundations
Recent Projects
This assignment focused on strengthening IT education at a secondary school. The work included improving teaching methods, use of IT resources and aligning the curriculum with the needs of local employers.
The project expanded into a full curriculum redesign with emphasis on digitalization and—critically—social skill development. Many students come from disadvantaged backgrounds with limited exposure to communication and self‑presentation skills, particularly girls. The recommendations therefore focused on interview practice, collaborative exercises and building confidence in the classroom.
ECS, active in cooling/heating systems and component production, had expanded rapidly and lost managerial oversight. Although they initially requested ERP implementation, the real challenge was organizational clarity.
The assignment included defining processes, Critical Success Factors and KPIs, identifying information requirements and implementing ERPNext as an open‑source solution. Financial structures were redesigned at both corporate and business‑unit level, enabling transparent and controlled growth.
Enervida sells solar panels and related equipment. User instruction previously required on‑site visits. The goal of the project was to set up a remote training model to reduce time spent in the field.
I developed the foundation for an online training course that can be expanded into a complete learning environment.
A follow‑up assignment to jointly develop the organization’s long‑term strategy and multi‑year plan. Work will take place in Purbadhala and Dhaka, where government and NGO stakeholders operate. Weekly remote strategy meetings are already ongoing.
The school is required to provide IT education but teachers currently lack IT knowledge and the infrastructure is extremely limited—currently a single laptop running Windows XP with a broken screen. The assignment initially came as “improve the online learning environment,” but a broader assessment will determine what foundational steps are needed, both technically and pedagogically.